Welcome to Catford Florist. These Terms & Conditions ('Terms') govern your use of our online shop for flower delivery in Catford and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before making any purchase.
These Terms apply to all customers placing orders with Catford Florist for online flower delivery services throughout Catford and nearby locations.
1. Placing an Order
Orders for flowers and gifts may be placed via our website. Upon selecting your products and proceeding to checkout, you will be asked to provide delivery details, including recipient's name, address, and preferred delivery date.
2. Order Confirmation
Once your order is placed, you will receive an on-screen and/or email confirmation containing your order details and a unique order reference. Kindly check the confirmation for accuracy. It is your responsibility to ensure all delivery and recipient information is correct.
3. Order Acceptance
All orders are subject to acceptance by Catford Florist. We reserve the right to refuse any order at our sole discretion. If your order is not accepted, you will be notified and any payments refunded in full.
4. Availability
All flower arrangements are subject to stock availability. In the rare event that a chosen product or specific flowers are not available, we reserve the right to substitute with similar items of equal or greater value, maintaining the overall design and quality of your order. We will endeavour to notify you of any significant substitutions.
1. Delivery Areas
Catford Florist delivers throughout Catford and select surrounding areas. Deliveries outside this region may require additional arrangements or incur extra charges.
2. Delivery Dates and Times
While we strive to deliver on your chosen date, circumstances beyond our control (such as extreme weather or supply chain delays) sometimes prevent timely delivery. We cannot guarantee exact delivery times but will make all reasonable efforts to meet your preferences.
3. Delivery Instructions
Please provide detailed instructions for deliveries, such as leaving flowers with a neighbour or in a safe spot, if the recipient is not available. Failure to provide adequate instructions may result in delayed or failed delivery attempts.
4. Failed Delivery Attempts
If a delivery cannot be completed because no one is available or access is restricted, we may leave the flowers with a neighbour or return them to the shop at our discretion. A re-delivery fee may apply for subsequent delivery attempts.
1. Payment Methods
Full payment is required at the time of placing your order. We accept major debit and credit cards processed securely through our payment provider. Orders are not processed or confirmed until payment has been received in full.
2. Pricing
All prices are listed in Pounds Sterling (GBP) and include VAT where applicable. Prices displayed on the website may be subject to change without prior notice but any changes will not affect existing confirmed orders.
3. Payment Security
We are committed to protecting your payment information. All transactions are processed securely, and we do not store your card details on our systems.
1. Customer Cancellations
If you wish to cancel or amend your order, please contact us as soon as possible. Cancellations or changes cannot be guaranteed after your order has been processed, prepared, or dispatched.
For standard floral arrangements, cancellations or amendments will be accepted up to 24 hours before the scheduled delivery date for Catford and the surrounding areas. For bespoke, large, or event orders, a longer notice period and a cancellation fee may apply depending on the preparation status.
2. Florist Cancellations
In rare cases where we are unable to fulfil your order (for example, due to unavailability or factors beyond our control), you will be notified and offered a full refund or suitable alternative.
1. Damaged or Faulty Goods
If your flowers are delivered in a damaged or unsatisfactory condition, please contact us within 24 hours of receipt with photographic evidence. We will arrange for a replacement or refund as appropriate following investigation.
2. Change of Mind
Due to the perishable nature of flowers, returns are generally not accepted unless there is a proven issue with product quality or delivery.
3. Refund Process
Approved refunds will be processed to the original payment method within 3-5 working days.
1. Product Representation
Images of products displayed on the website are representative examples only. Actual blooms may vary slightly in appearance due to seasonal availability and natural variations, but all efforts will be made to ensure close similarity in colour, style, and value.
2. Substitution Policy
To guarantee freshness and timely delivery of your flower order across Catford, substitutions may be necessary. We will ensure that any substitution maintains the overall quality and value of your selected arrangement.
1. Limitation of Liability
Catford Florist shall not be liable for any indirect, consequential, or special losses resulting from the use of our service or products. Our total liability for any direct loss arising out of any order, whether in contract, tort (including negligence), or otherwise, shall be limited to the amount paid by you for the relevant order.
2. Force Majeure
We are not liable for any delay or failure to fulfil orders due to events outside our control, including but not limited to natural disasters, strikes, transport disruptions, or supply chain interruptions.
3. Third-Party Delivery
If a third-party carrier is used, we accept no liability for any direct or indirect loss, damage, or delay caused by their service once the order has been collected from our premises.
1. Accurate Information
You are responsible for providing accurate recipient and delivery details. We will not be liable for orders not delivered due to incorrect details supplied by the customer.
2. Use of Online Shop
You agree not to use the Catford Florist website for fraudulent purposes or to harm the site’s functionality.
Your personal information will be handled according to our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR) and all applicable UK data protection laws. Data is used solely for the purposes of processing your order and will not be shared with unauthorised third parties.
All website content, including images, logos, text, and graphics, remains the property of Catford Florist and may not be reproduced, copied, or used without express written consent.
Catford Florist reserves the right to update or modify these Terms at any time. Continued use of our website or services after changes indicates acceptance of the new Terms. The most recent version of these Terms will always be available on our website.
These Terms & Conditions and any disputes arising under them are governed by and shall be interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claims or disputes.
If you have any questions or require further information about these Terms & Conditions, please use the contact details provided on the Catford Florist website.
These Terms & Conditions apply to all customers using the Catford Florist website for online flower delivery in Catford and the surrounding areas. By completing your order, you acknowledge that you have read, understood, and agreed to these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Catford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Catford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
